PRIVACY STATEMENT
Folkards Farm Holiday Cottages and its Owners are committed to protecting and respecting privacy.
This statement explains how and when we collect information about you, how we use this information and when and who it may be shared with. It also explains how you can request information held about you.
Who are we? Folkards Farm Holiday Cottages is a privately-owned holiday cottage business. We arrange the booking and provision of holiday rental accommodation. Any questions relating to this statement, our privacy practices, or a request for your personal information should be addressed to the data protection officer and sent to the following email: sarah@folkards-farm-cottages.co.uk or the address is Folkards Farm, Jordan Lane, Whitwell, Norwich, Norfolk. NR10 4RQ
What information do we collect? The Owner collects information about you as part of the business process and functions. The information includes your name, address, telephone number and email address. And in the event of returning payments bank account details are required.
What do we use the information for? The Owner collects information about you to:
• Process the booking
• Communicate throughout the process of booking and managing your holiday experience
• Carry out our obligations arising from any contracts entered into by you and the Owner
• Notify of any changes to our services
• Send you communications which may be of interest to you relating to holidays in Norfolk and at Folkards Farm Holiday Cottages
• Analyse and review and for marketing purposes of Folkards Farm Holiday Cottages
Who do we share your information with? The Owner may pass on your details to individuals such as key holders/cleaners only as part of the business process and functions. This is so that your holiday booking may be managed and provided. We keep your information securely and do not share it with third parties other than outlined in this statement or where permitted by law.
How do we treat your information? All details you give to the Owner at any time will be kept for the period of your booking, holiday and such reasonable period thereafter. We keep your information securely and do not share this with third parties other than as set out in this statement. Only names, contact details and booking preferences will be used for marketing purposes unless you are informed otherwise when you provided the information. The companies and third parties (owner/key holders) to whom we disclose customer details may contact you. If you do not wish to receive communications set out in this statement, please inform us as soon as possible by letter or email.
How do I find out more about information rights? In the first instance please contact the Owner should you have any query about how your information is being collected, processed and used. The Information Commissioner’s website contains further useful information and advice: www.ico.org.uk
Sarah & Matthew Copplestone
Folkards Farm Holiday Cottages
Jordan Lane
Whitwell
Norwich
Norfolk NR10 4RQ