Booking Terms & Conditions

Updated January 2021

1. Contract The contract is for the hire of the property for short term holiday letting and will be formally entered into between the Property Owner (“Owner”) and the Hirer (“Hirer”) when the required deposit payment has been received. The payments and booking process will be handled and administered by the Owner.

2. Payment terms A deposit of £100 is required to secure the booking and needs to be made within THREE days of the date the contract is confirmed by the owner. The booking will be held for that time but not fully secured until the deposit is received. The balance of the total will be due for payment six weeks before the start of the holiday and a reminder email will be sent to the Hirer prior to this. If the booking is made within six weeks of the start of the holiday the full amount for the booking must be paid within three days.
If the deposit is not paid within three days, the Owner will contact the Hirer to establish if the booking is still required. No response from the Hirer will result in the booking automatically being forfeited.
Failure to make full payment of the balance in the time period stated above will result in the booking being cancelled and the deposit being forfeited unless pre-arranged between the Hirer and the Owner.
All payments will be acknowledged by the Owner and payment reminders sent by email (or post if no email address is available)

3. Payments Payments can be made by bank transfer and only in £ sterling. All necessary payment details will be supplied when the contract is confirmed.
Please allow 48 hours for payments to be acknowledged.

4. Cancellation It is an important condition of the Contract that the Hirer should notify the Owner as soon as possible should a booking need to be cancelled, by telephone or email.
If a hirer needs to cancel a booking the Owner will make the best efforts to rebook the cancelled period.
Should the Owner be successful in doing this, the Hirer will receive a refund of the original payments less a £30 cancellation fee. If in order to obtain the replacement booking, the Owner has needed to reduce the price, this reduction amount will be deducted from any returned payments, in addition to the cancellation fee.
The refunded payment amount for cancelled bookings will be released back to the Hirer on the scheduled final date of the original booking.
The Owner strongly recommends holiday cancellation insurance be taken out to cover the Hirer.
If the Hirer has holiday insurance to cover cancellation, please inform the Owner immediately so that they can provide you with written evidence required to enable a claim on the insurance.
Should it be necessary for the Owner to cancel any bookings the only liability they have will be to return any payments received from the Hirer in full.

5. Hirer’s Responsibilities the Hirer is responsible for the property hired and is expected to leave all equipment and utensils, fixtures and fittings etc and the property itself in the same order in which it was presented.
It is an ESSENTIAL part of the contract that all damages, breakages and problems be reported as soon as they occur to the Owner. This will enable the owner to attend to the problem during your stay or plan for repairs/maintenance/replacement during the changeover at the end of the booking. Problems that are not reported during the booked period will have no validity after the booking period.
The Owner reserves the right to charge for any damages/breakages/extra cleaning which is deemed outside the normal wear and tear and Hirers are deemed jointly or severally liable. Hirers should not assume that the insurance policy in place at the property will be used to cover damage/replacement costs. If substantial damage/repairs costs are incurred and the Hirer does not agree to pay the costs, the Small Claims Court may be used to recoup these.
The Hirer is required to observe and adhere to the requests and instructions in the individual properties.
The Hirer must not use the property or allow its use for any dangerous, offensive, excessively noisy, illegal or immoral activities or carry on there any act that may be of nuisance or annoyance to the property neighbours. This would be deemed a serious breach of the terms of the Contract and the Owner has the right to terminate the Contract with immediate effect in this instance.
Folkards Farm Holiday Cottages, its owners, employees and representatives shall not be liable to the Hirer or any member of the Hirers party for loss or damage to their property howsoever arising. You must take all necessary steps to protect and safeguard your personal property.

6. Owners Responsibilities The Owner is responsible for ensuring the property is supplied to the Hirer clean and with all appliances/devices/furniture in proper working order. The Owner is also responsible for dealing with any problems. Equipment malfunction etc and will make best efforts to remedy any problems that occur during the Hirers stay when they are advised of them. The Owners details are included in the information folder for each property.

7. Arrival and Departure The properties will be ready for your arrival after 4pm and need to be vacated by 9.30 on your day of departure to allow for full clean and changeover, unless otherwise agreed with the Owner prior to arrival. Earlier arrivals and later departures are sometimes possible, but this will depend on adjacent bookings and is solely at the discretion of the Owner.

8. Occupancy Under no circumstances may more people stay at each property than there are bed spaces, this is an important insurance requirement.
The number of guests in the original booking confirmed with the Owner cannot exceeded without notification to the Owner before commencement of the hire period.

9. Access and Arrival Access and arrival arrangements will be provided by the owner approximately two weeks before the commencement of the hire period unless the booking is made within two weeks of the arrival date, in which case the details will be sent when full payment is received.

10. Electricity charges Electricity charges are included in the cost of renting the property.

11. Complaints In the event of a complaint or problem with the provision of the accommodation it must be brought immediately to the attention of the Owner who will endeavour to rectify the problem as soon as possible, to ensure the continued enjoyment of your holiday. No refunds/compensation can be made if problems/complaints are only notified after the hire period.

12. Property Rules Each property has its own set of polite requests for guests but both properties do not allow smoking inside.

13. Owner Access Owners and their representatives are entitled to enter the property at anytime but will always endeavour to contact guests to arrange a mutually convenient time.